Terms & Conditions

Terms and conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. 

Please contact us before you order if you have any questions relating to items that you want to buy or these terms and conditions or any problems when attempting to place an online order. You can either email peter@sarmia-miniatures.co.uk or telephone 01481 242547


We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. 

We reserve the right to change the Conditions from time to time.

We make every effort to ensure that this Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website. 

We will take all reasonable care to ensure that all details, descriptions and prices of Goods appearing on the Website are correct at all times and we aim to keep the Website as up to date as possible. 

Packaging may vary from that shown. 

We will not supply substitute products without contacting you first. 

Unless otherwise specified prices payable for the Goods are exclusive of delivery and are subject to our right to require payment of delivery charges, insurance costs, customs duties, special handling charges and/or packaging charges as appropriate. The postage cost will be shown in the cart.

We have the right at any time to revise prices to take into account increases in costs including (without limitation) costs of agreed changes in any taxes, duties, levies or exchange rates or costs arising as a result of site conditions, delays, interruptions, lack of information and any other factor beyond our control. No price increases will be applied to any items that have been bought and paid for.

Payment may be made by any of the methods indicated on the Website. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Payment is automatically authorised online and your credit/debit card will be charged when the order is accepted. 

If, in the unlikely event, your goods arrive in a damaged condition or are defective, you must inform us as soon as is practically possible and in any event no later than 7 days after discovery. Failure to do so will deem that you have accepted the goods. 

The Goods must be unmodified, have been properly used under normal conditions and have been properly stored, installed and maintained. 
The Goods or parts thereof should be returned to us its original packaging together with supporting documentation giving the invoice number and the nature of the defect or shortage. 

If for any reason a replacement is not available for a damaged or defective item then we will refund the value of the returned goods by the original payment method. 


We reserve the right to cancel the order if fault has been identified we do not or cannot deliver to your area/Country. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. 

We reserve the right to withdraw any Goods from this Website at anytime and/or remove or edit any materials or content on this website. 

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Goods from this Website whether or not those Goods have been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of the goods supplied provided that you first notify us of your intention to cancel using the procedure outlined here and providing that the goods, together with the original invoice, are returned to us in perfect condition and in the original packaging to the address specified on the invoice within seven working days after the day of delivery. A certificate of posting should be obtained as we cannot be held responsible for the non-delivery of goods to our address without it. 

There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this Website. 

This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. 


Severance. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions. 
Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. 

Your Statutory Rights are not affected by these Conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens’ Advice Bureau.

Missing or delayed parcels. It is rare for parcels to actually disappear but not uncommon for them to be delayed.

Loss claims
Please note Royal Mail and Parcelforce we do not accept claims from the United Kingdom for loss until 15 working days after the date of posting (10 for Special Delivery™ items) and for 25 working days for international orders.

Damage claims
You must hold on to the damaged items and packaging in case Royal Mail and Parcelforce ask to see them.

Gallery

A gallery has been created to display photos of customers’ painted busts.  In submitting photos for use in this part of the website you are agreeing to the photos being used in publicity postings by Sarnia Miniatures on social media websites.